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Privacy Policy

Privacy Policy


This website is owned and issued by Ryada Facilities Management Services LLC (“Topmed” or “we”). We strongly respect your privacy as our client and visitor to our website. This Privacy Policy gives you an insight on how we collect, process, and share the personal data that you provide via this website or other digital channels owned by Topmed.
This Privacy Policy applies to you whenever you use this website including if you are an individual client or a representative of a corporate client (including former, current and prospective clients). It does not apply to third-party websites where our online advertisements are displayed, nor to linked third-party websites which we do not operate or control.

If you have any questions or complaints regarding this Privacy Policy or the protection of your personal data, please contact Topmed’s data protection team at the following:

Topmed Data Protection Team
Ryada Facilities Management Services LLC
Dubai, United Arab Emirates
Email: info@topmed.org

1. Your Consent

By choosing to opt-in to use this website you have given your consent to our Privacy Policy. Personal data requested by Topmed is usually necessary for the provision of a service or product to you or for your use of the Website. If your personal data is not provided, Topmed may be unable to comply with its legal or regulatory obligations or to provide you with the requested products and services.

You have the right to withdraw your consent to the use of your personal data at any time by contacting the Topmed Data Protection Team. Your withdrawal of consent will come into effect within 30 days from the receipt of the withdrawal request, but will not affect the lawfulness of any personal data processing that occurred prior to such withdrawal coming into effect or any subsequent processing related to Topmed’s business operations.

2. What is personal data?

Personal data is defined as any personal identifiable information that can be used to identify, contact, or locate the person to whom such information belongs.

3. Collection of personal data

When you navigate through this website, our service provider or we may collect data, such as:

When you register to our services, fill up our online forms, or actively communicate with us by using our chat tool on this website or other digital channels, we may collect following information about you such as:

We store technical information in our log files and use cookies across www.topmed.org and its related websites to improve performance and enhance the experience.

4. Cookies and data collection technology

Cookies are small text files that a website downloads onto your computer or other internet-enabled devices (such as mobile phones and tablets) when you visit a website. The cookie will help the website recognise your device the next time you visit.
Generally, our cookies perform three different functions:

Some cookies are essential for the operation of our websites. For example, we use cookies to ensure that you are shown the correct webpages or to identify technical issues with the website.

We use cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience with relevant content that’s required by our visitors.

Cookies are also used to optimise the webpages that you visit, and to personalise the content that we show you across all our digital assets, based on what we understand about your requirements.

You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on our websites will not function properly.
If you would prefer not to accept cookies you can either:

5. Updating personal information and privacy preference

You have the right to access, update, or delete you personal data at any time. You can do that by sending a formal request. On a formal request, we can provide you with the information that our service provider or we hold about you and update, permanently delete, or securely archive personal data in compliance with legal retention obligations or in accordance with applicable statutory limitation periods. To send a formal request, please contact the Topmed Data Protection Team

6. Access to Personal Data

Your personal data processed by Topmed will be kept confidential and will only be accessed on a need-to-know basis or where required by law, regulation or court orders by our employees involved in the provision of the products and services concerned, and third parties such as service providers involved in the provision of our products and services, regulatory and governmental authorities and our professional advisors.

7. Retention of Personal Information

Your personal data processed by Topmed are usually retained by Topmed for 5 years from the end of our business relationship or completion of the relevant task if we have no business relationship with you. At the expiry of such periods, your personal data will be deleted or securely archived to comply with legal retention obligations or in accordance with applicable statutory limitation periods.

8. Monitoring

To the extent permitted by law, we may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations.

9. Your Rights

According to applicable law, regulations and/or industry guidelines, you may be entitled to invoke a data subject’s right in relation to your personal data being processed by Topmed. These rights that you can invoke as a data subject may include:

Right of Access

You have the right to obtain from us confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, ask us for copies of your personal information. For any further copies requested, please note that we may charge a reasonable fee based on administrative costs.

Right to Rectification

You have the right to obtain from Topmed without undue delay the rectification of inaccurate personal data concerning you.

Right to Request Erasure

In compliance with the applicable mandatory retention periods, you have the right to request from Topmed the erasure of personal data concerning you where (a) processing is no longer required for the purposes for which the personal Data was collected (including offering you our services or products) or (b) you withdraw your consent to the processing of your personal data and there is no other lawful basis for the processing.

Right to Restriction of Processing

You have the right to restrict or stop your personal data from being processed in certain cases such as:

Right to Transfer Data

You have the right to request the transfer of your personal data to another service provider, upon your request and where the processing is based on your consent.

Right to Object to the Processing

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you. Topmed shall no longer process said personal data except where such personal data is required for business operations related to the products or services offered to you.
Any future withdrawal of consent will not affect the lawfulness of personal data processing prior to such withdrawal or any subsequent processing related to Topmed’s business operations. Such right can be exercised at any time where your personal data is processed for direct marketing purposes. To invoke your data subject rights, please contact the Topmed Data Protection Team (see contact details above).

10. Security

The security and confidentiality of your personal data is important to us and Topmed has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as Topmed. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.

11. Social Media

Topmed operates channels, pages, and accounts on some social media sites to inform, assist and engage with customers. Topmed monitors and records comments and posts made on these channels about Topmed in order to improve its products and services.

Please note that you must not communicate to Topmed through such social media sites the following types of information:

Including any information regarding your financial situation, bank account details, transactions;

Including special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation and other sensitive personal data such as criminal convictions and offences and national identification number;

Towards individuals, Topmed is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. Topmed is only responsible for its own use of the personal data received through such sites.

12. Changes to this Privacy Policy

Topmed may update this policy from time to time.
Last Modified: July 2023

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